Developing a new insurance software system for Export Development Canada was no small undertaking. Adding to the complexity were many legacy systems that would have to interact with the new system. A team of 100 engineers, UI and UX experts, testers and others were engaged to carry out the work. Colleen was hired to plan and execute change communication within this large team, from the project to the corporation and from the corporation to its customers – Canadian exporters. She also handled events to celebrate milestones and created a peer-to-peer award to recognize individuals for their contributions.
“I worked with Colleen on a multi-year, multi-million-dollar IT project. As the communication strategist, she was asked to lead change communication and played an integral role in our risk management function. Colleen always had a positive and cheerful attitude. Her skill at observing and assessing what is needed and creating a plan to respond was greatly appreciated by the team. For example, seeing that stress levels among the project team were high and despite management’s misgivings, she created the ‘Energizer Bunny’ peer recognition program which is still spoken about years later as an example of a program that added a bit of fun on an otherwise very stressful project.”
Lynn Frappier, Business Analyst